‘Onboarding’ is the ability to educate and acclimate a person to new surroundings. It has been shown that properly onboarding a person influences that person’s behavior.

Hotel Guest Onboarding involves educating the guest on the hotel’s facilities and services and empowering the guest to utilize those services. Such behavioral influence can translate into increased revenue – including F&B, meeting space, business services, and incidentals – as well as increased brand loyalty.

This executive summary outlines the results and findings from the survey.